Privacy Policy


Data protection principles

  1. Processed fairly, lawfully and transparently
  2. Obtained for specified, explicit, legitimate, and lawful purposes
  3. Adequate, relevant and not excessive
  4. Accurate and up to date
  5. Kept no longer than necessary
  6. Kept secure



This practice complies with the new GDPR guidelines from 25th May 2018 and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. The Data processors within the practice are Alan Moffatt and Nichola Butler.

What personal data do we hold?

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you.  This personal data comprises of:

  • your past and current medical and dental condition; personal details such as your age, NI number, address, telephone number and your general medical practitioner
  • radiographs, clinical photographs and study models
  • information about the treatment that we have provided or propose to provide and its cost
  • notes of conversations/incidents that might occur for which a record needs to be kept
  • records of consent to treatment
  • any correspondence relating to you with other health care professionals, for example in the hospital or community services.

Why do we hold information about you? 

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.  We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.   

How we process the data

We will process personal data that we hold about you in the following way:

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least eleven years or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system.  The information is not accessible to the public and only authorised members of staff have access to it via password entry.  Our computer system has secure audit trails and we back up information routinely. Archived paper records are stored within locked fireproof metal filing cabinets within the building.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • your general medical practitioner
  • the hospital or community dental services
  • other health professionals caring for you
  • NHS payment authorities
  • the Inland Revenue
  • the Benefits Agency, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

 Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.  Only that information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.  Where possible you will be informed of these requests for disclosure.


You have the right of access to the data that we hold about you and to receive a copy.  Access may be obtained by making a request in writing. We will provide a copy of the record within 28 days of receipt of the request and an explanation of your record should you require it.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.

Please be aware that messages you may currently receive from us, such as recalls and
appointment reminders, are not considered promotional activity and are therefore excluded
from being covered by the new GDPR request for consent. Should you wish to stop receiving
these messages then you will need to express your desire to opt-out directly to our
reception staff.
We might need to pass your details to trusted third-party communication companies who
will deliver these appointment messages to you. Your details will be used solely for
delivering this message. We do not pass your details on to other parties for unsolicited
marketing purposes.